RETURN/REFUND POLICY
We at Country Line Tools have a 30 day Satisfaction Guarantee. If within 30 days of ordering your product you are not satisfied or would like to return it, please send us a return request via the Returns Form.
Full Refund/Exchange Qualifications:
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You as the customer are responsible for return shipping, we will refund your costs if the return is approved. Please reach out to us to have a label provided.
You can initiate a return using our return portal here.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@countrylinetools.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@countrylinetools.com and send your item to: Country Line Tools - 1105 Main Street, McAlisterville, PA, 17049
Shipping
To return your product, you should mail your product to: Country Line Tools - 1105 Main Street, McAlisterville, PA, 17049.
Please reach out to us to have a shipping label provided. You will be responsible for paying for the label when shipping a return. Shipping costs will be refunded when we recieve and approve your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
30 days have passed, now what?
If you would like to return your product, but it is outside the return window, please contact customer support. Depending on the manufacturer and condition of the product, we may still offer a partial refund.
Cancellations:
If you would like to cancel your order, please reach out to us via email or phone as soon as possible. Due to our Shipping Policy, we ship most orders within 1 business day of receiving an order. We are not able to cancel orders that have already been shipped.
Contact Customer Support:
Phone: 717-539-9056
Email: support@countrylinetools.com
Address: 1105 Main St, McAlisterville, PA, 17049
Country Line Tools reserves the right to decline a return or refund request for any reason. Country Line Tools is not required to offer partial refunds or replacements.
